Necessary system upgrade to City's e-Services over the weekend
22 October 2020
Cape Town residents are advised that the City’s billing and notification system (SAP) will be offline for necessary upgrades from 16:30 on Friday, 23 October 2020, to 08:00 on Monday, 26 October 2020. This will impact online motor vehicle renewals, municipal account enquiries, applications for rates rebates and indigent benefits, applications for debt payment arrangements, service requests (C3 notifications) and the online submission of building plans and land use applications among others.
The City’s e-Services will not be available and it will effect online transactions and the submission of development applications. Conveyancing attorneys will also be unable to process online rates clearance certificates.
The upgrade to the system is required and is being done over the weekend to limit the impact on customers as much as possible.
There will be some services that the City will be offering manually at the customer care walk-in offices which are usually open on Saturday mornings. Customers will be able to make payments and they will also be able to be reconnected if acceptable payment has been made. It is important that they bring their municipal invoice to avoid delays.
The City’s Motor Vehicle Renewal offices which are open on Saturday mornings and those at Liberty Promenade Mall, Mitchells Plain, and Table Bay Mall, Sunningdale, which are open on Saturday and Sunday mornings will be open as normal as they work on the National Traffic Information System and not on the City’s online services system SAP.
For any water or electricity emergencies during this period, please contact the Call Centre on 0860 103 089 and choose option 2 or 3.
| Services offered over the weekend | |
| Yes | No |
| Account payments (please bring municipal account) | e-Services |
| Payments of reconnections (please bring municipal account) | Account queries at offices or via City Call centre |
| Emergency water- and electricity-related service requests | Applications for rates rebates |
| Motor vehicle renewals, licencing and registration transactions | Applications for indigent benefit |
| Customer care walk-in centres limited services and assistance | Online motor vehicle licence renewals |
| | Applications for debt management payment arrangements |
| C3 notifications (limited but emergency water and electricity services will be attended to) |
| | Online rates clearance |
| | Online submission of building plans and land use applications |
For more information about the customer care offices please visit https://www.capetown.gov.za/Explore%20and%20enjoy/See-all-City-facilities/Our-service-facilities/Walk-in%20centres
The City sincerely apologises for any inconvenience.
End
Published by:
City of Cape Town, Media Office
